Things are now very different in the retail industry – customers, brands, mall operators, prospects. But what is the new normal?
“Technology continues to change the rules of engagement and customers are getting more demanding than ever,” said LWK + PARTNERS Design Director Corina Leung in the ULI Philippines webinar titled ‘Retail Trends Post COVID-19’, “Being flexible and adaptive to market needs is key.”
Corina also used Hong Kong’s K11 MUSEA mall, where LWK + PARTNERS is Executive Interior Designer, as an example to illustrate the importance of delivering an exceptional experience to customers.
Click to watch the playback of ULI Philippines webinar where Corina suggests what retailers should focus on in adapting to a post-pandemic world.